Transform Your Life with Authentic Guidance

Information Collection and Use

JourneyGenuine collects personal information only when voluntarily provided by users through our contact forms, consultation requests, or coaching program applications. We collect names, contact information, and coaching goals to provide personalized services.

Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel.

Information Sharing

We do not sell, trade, or share your personal information with third parties except as necessary to provide our services or as required by law. Your coaching sessions and personal information remain confidential.

Your Rights

Under GDPR, you have the right to access, correct, delete, or transfer your personal data. You may also object to processing or request restriction of processing. Contact us to exercise these rights.

Contact Information

For privacy-related questions or concerns, contact us at: [email protected]

Service Agreement

By using JourneyGenuine's coaching services, you agree to participate actively and honestly in the coaching process. Our services are designed to support your personal and professional development.

Client Responsibilities

Clients are responsible for attending scheduled sessions, completing agreed-upon actions, and maintaining open communication. Success in coaching requires commitment and active participation.

Professional Boundaries

Our coaching services are not therapy or medical treatment. We provide guidance, support, and accountability for personal and professional development goals. For mental health concerns, we recommend consulting qualified professionals.

Confidentiality

All coaching sessions and communications are confidential, except where disclosure is required by law or to prevent harm. We maintain professional coaching ethics and standards.

Payment and Cancellation

Payment terms will be outlined in your coaching agreement. Cancellation policies allow reasonable notice for session changes while ensuring commitment to the coaching process.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and improving site functionality.

Types of Cookies We Use

Essential Cookies: Necessary for basic website functionality and security.

Analytics Cookies: Help us understand how visitors interact with our website to improve performance.

Preference Cookies: Remember your choices and settings for a personalized experience.

Cookie Management

You can control cookies through your browser settings. Disabling certain cookies may limit website functionality but won't prevent access to our services.

Third-Party Cookies

We may use third-party services that set their own cookies for analytics and functionality. These services have their own privacy policies governing cookie use.

Your Data Rights

Under the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Portability: Transfer your data to another service
• Right to Object: Object to processing of your personal data

Legal Basis for Processing

We process personal data based on:

• Consent for marketing communications
• Legitimate interest for service improvement
• Contract performance for coaching services
• Legal obligation where required

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at: [email protected]

Copyright Respect

JourneyGenuine respects intellectual property rights and expects users to do the same. We respond to valid DMCA takedown notices and maintain compliance with copyright law.

Reporting Copyright Infringement

If you believe your copyrighted work has been used without permission, please provide:

• Description of the copyrighted work
• Location of the infringing material
• Your contact information
• Statement of good faith belief
• Statement of accuracy and authorization
• Electronic signature

DMCA Agent

Send DMCA notices to our designated agent:

Email: [email protected]
Address: 2847 Oak Street, Suite 312, San Francisco, CA 94117

Counter-Notification

Users may submit counter-notifications if they believe content was removed in error, following DMCA counter-notification procedures.